Queen Camel Medical Centre

01935 850225

Repeat Prescriptions

**Please order repeat medications as normal, but please leave a week between requesting medications and collection. This is to allow the dispensary staff time to deal with an increased number of requests. Please order monthly scripts as usual otherwise this will cause a shortage of supply for other patients. In the event of being asked to self-isolate family members/friends will be able to pick up your medication on your behalf. The Partners at Queen Camel will look into alternative options if this is not possible to ensure you receive your medications as usual.**

Repeat Prescriptions

The dispensary is open Monday – Friday from 08:45 to 13.00 and then from 15:30 to 18:25.

We are open on Saturday from 8.30 – 10.30 but only to pick up medication that is ready for collection (with the exception of controlled drugs).  We are closed on Sunday.

Our preferred method to order repeat prescriptions is online. If you haven’t already signed up for online access, please speak to reception. Otherwise you can order repeat prescriptions by leaving a message on the answerphone on 01935 850379.

To speak to a dispenser please telephone between 09:30 and 11:00 (Monday-Friday).

Dispensing Services

Only certain patients are eligible to receive dispensing services and Unfortunately we cannot offer dispensing services to a patient who lives within one mile of a local pharmacy (as the crow flies). This is an NHS regulation.

For patients who have difficulty standing at the dispensary

Please tell the receptionist that you have difficulty standing.  Tell them your name and what you require from the dispensary then take a seat in the waiting room.

The dispenser will call you to the hatch when your medication is ready.

Please note we require 5 working days notice to make up repeat prescriptions. You should also take weekends and bank holidays into account.

Our preferred method to order repeat prescriptions is online. If you haven’t already signed up for online access, please speak to reception. Otherwise you can order repeat prescriptions by leaving a message on the answerphone on 01935 850379.

Repeat Requests

Please note we require 5 full working days notice to make up repeat prescriptions.

Repeat Prescription made on: Prescription will be ready to collect:
Monday Monday
Tuesday Tuesday
Wednesday Wednesday
Thursday Thursday
Friday Friday

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

Find out more on the NHS website