Queen Camel Medical Centre

Repeat Prescriptions

Repeat Prescriptions

The dispensary is open Monday – Friday from 08:45 to 13.00 and then from 14:00 to 18:00.

We are open on Saturday from 8.30 – 11.00 but only to pick up medication that is ready for collection (with the exception of controlled drugs).  We are closed on Sunday.

Our preferred method to order repeat prescriptions is online either via the NHS App or Patient Access.

Please note that since 1st April 2023 we no longer accept answer phone messages as a method of requesting medication. This is for safety reasons. The best way to request your repeat medication is via the NHS App where you can see a list of your repeat medications and order as required.

If you would like help to set up the NHS App please contact the Reception team. If this is not possible we may be able to organise for your medication to be ordered automatically every month. Please speak to a Dispenser if you would like to be considered for automatic ordering. The Dispensary team will continue to answer the telephone from 9.30am  – 11.00am Monday to Friday to deal with prescription queries only.

Dispensing Services

Only certain patients are eligible to receive dispensing services and unfortunately we cannot offer dispensing services to a patient who lives within one mile of a local pharmacy (as the crow flies). This is an NHS regulation.

Please tell the receptionist if you have difficulty standing at the dispensary, tell them your name and what you require from the dispensary then take a seat in the waiting room. The dispenser will call you to the hatch when your medication is ready.

Please note we require 1 week’s notice to make up repeat prescriptions. You should also take weekends and bank holidays into account.

Repeat Requests

Please note we require 1 week’s notice to make up repeat prescriptions.

Repeat Prescription made on:Prescription will be ready to collect on the following:

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

Find out more on the NHS website

Date published: 8th October, 2014
Date last updated: 4th June, 2024