Queen Camel Medical Centre

01935 850225

Who should I see?

All of our appointment requests where possible are sent through AskmyGP whether submitted by the patient themselves or taken over the telephone – these are all then triaged in the same way by the team and appointed to the most appropriate clinician for the request. You can specify in your request a preference on who you would like to see – this may delay your appointment depending on the diary and when the specified clinician is next in.

You may be seen by one of the following highly skilled health professionals within the surgery – General Practitioner, General Practitioner Registrar, Advanced Nurse Practitioner, Practice Nurse, Health Care Assistant, Health Coach, Musculoskeletal Practitioner, Midwife, Health Visitor.

Your pharmacist can help too

Pharmacists are highly trained health professionals and can give you confidential health advice for a range of common illnesses and complaints. Don’t wait for a GP appointment for coughs, colds, aches and pains. Just call your local pharmacy a call or drop in – there’s no need to make an appointment. Your pharmacists can also help you decide if you need to see a doctor or nurse. Click here for more information about how pharmacies can help you.

Community Pharmacy Referral Scheme

The NHS Community Pharmacist Consultation Service (CPCS) offers patients same day minor illness consultations with a community pharmacist. Working in conjunction with the RCGP and BMA the service was developed to allow practice teams to refer low acuity patients for convenient, same-day consultations with clinical advice and, where indicated, the purchase of any over-the-counter medicine the patient may need. This new service can support general practice to ensure patients are seen by the right healthcare professional, in the right place, at the right time and will help make more GP appointments available for those with higher acuity needs. Our reception team may offer you this service if you meet the criteria and they aim to contact you within 4 hours.

NHS England » Referring minor illness patients to a community pharmacist: new referral pathway for primary care networks

Self care

If you have a cough, cold, headache or other minor ailment try treating yourself at home first. Find out more about treatments for common minor ailments.

Please remember that self-care for common conditions can help free up our GPs’ time, making it easier to get an appointment when you have a more serious condition.

NHS 111

111 is the free NHS non-emergency number.

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next

Click here for more information about how NHS 111 can help you.

A&E

A&E is for life-threatening accidents and emergencies only. Before you go there, ask yourself, “Is it a real emergency?”

If not, please consider using other local health services before you visit A&E.