We use a system called askmyGP which is an easy and fast way to ask for any kind of help from the practice.
- We respond during working hours Monday to Friday
- You can request a particular doctor or nurse (so long as they’re working)
- You can choose to be contacted by the surgery by telephone, secure message or video call
- If we need to see you we will usually give you a face-to-face or video appointment the same day
- Video consultations are provided by our own doctors through a secure link to your mobile, tablet or laptop for no extra charge
- You can register for askmyGP now, without any paperwork
If you prefer to phone, one of our receptionists will take a few details about your problem or request and then pass these to the GP. However you choose to get in touch, your GP will get contact you quickly and either sort out your problem on the phone, by secure message, or arrange to see you the same day, or another day if that’s more convenient.
Please note you can no longer book a GP appointment using our previous online appointment system.
askmyGP is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).
That’s it – simple and straightforward!
We are encouraging everyone who has access to a computer, smart phone or tablet to use askmyGP:
- it saves you time
- really ill patients don’t have to wait for urgent slots at the end of surgeries
- GPs can manage their time more effectively, booking any follow-up appointments you might need and,
- it stops the 8am rush for appointments as you can contact the practice at any time, and up to 2pm get a response, and be seen if needed the same day!
In order to ensure we can continue to provide a responsive and safe service, we have amended the opening times for askmyGP. This service will be open from 5am-2pm Monday-Friday. This will enable the GP’s to triage all requests on the day and prioritise by clinical need. We aim to respond to all routine queries within 2 working days. If you would like a reply from a specific member of the practice team please include that in the askmyGP request and it would be helpful if you could make the request on their working days (this information is included on the practice website).
We would ask patients to make use of the askmyGP system during its working hours in order to free up phone lines and practice resources to deal with clinically urgent issues.
For repeat medication requests please use the NHS App or Patient Access. Patient Access logins can be issued by the reception team and will enable patients to request medication accurately and directly from their medical record.
Home Visits
These will be arranged if considered necessary following the process above.
